FAQ
Is return shipping free?
No, return shipping costs are covered by the customer.
What are the return conditions?
You can return your order within 30 days of delivery for any reason.
Items must be unworn, unwashed, and in their original condition with all tags still attached.
How long does it take to exchange a product?
Once your return is registered and you’ve indicated an exchange, we’ll begin processing right away to ensure your new item is sent out within a few days.
What if my exchange product is out of stock?
If your requested product is unavailable, our team will contact you to offer an alternative item, a store credit, or a refund.
Where can I find my order number?
Your order number is in the confirmation email you received after placing your order.
If you can’t find it, please contact our support team and we’ll help you locate it.
What should I do if my product is defective or damaged?
We’re sorry this happened! Please email contact@byshetrains.com with your order number and a photo of the issue.
Our support team will help you resolve it as soon as possible.
What if I want to return my order after the return period?
Returns must be delivered within 14 days of receipt.
If that’s not possible, you may still be eligible for an exchange or store credit.
Please reach out to customer service to discuss your options.
How long does a refund take?
Once your return reaches our warehouse, we’ll process it within 10 business days.
You’ll receive an email confirmation once your refund is issued.
Please note that it can take up to 3 business days for the refund to appear in your bank account.
Business Contact
📧 Email: contact@byshetrains.com
🌐 Contact Page: www.byshetrains.com/contact