Refund Policy

FAQ

Are returns free?

Returns are at the customer’s expense. As a small brand, this helps us keep our prices fair for everyone. We truly appreciate your understanding and support! ♡

What are the return conditions?

  • Items must be unworn, unwashed, and with original tags attached.

  • Returns must be made within 14 days of delivery.

  • Sale items can be returned for an exchange, store credit, or refund.

How long does it take to exchange a product?
We’ll begin your exchange process as soon as we receive your return. Typically, exchanges are handled within just a few days.

What if the exchange item is out of stock?
Our team will contact you to offer alternatives, such as a store credit or refund.

Where can I find my order number?
You’ll find it in your order confirmation email. If you can’t locate it, our customer service team will be happy to help.

What if my item is defective or damaged?
We’re so sorry! Please email us at info@shetrains.com with photos of the issue. Our support team will assist you right away.

How long does a refund take?
Once your return reaches our warehouse, we process it within 10 working days. You’ll receive an email once your refund is completed. Please note that it can take up to 3 days for the refund to appear in your account.